Conditions of use and sale
This document describes the General Conditions of Use (hereinafter the "Conditions") governing access to and use of the Site. Access to and use of the Site, subject to verification of age, constitute acceptance of these Conditions, which will apply in the same manner as a written and signed contract.
The Site is offered in the state in which it is found. Therefore, we cannot guarantee for example that the Site is always online for navigation/use in the current format, nor that the software downloaded from the Site is compatible with the user's devices, nor the absence of viruses or other defects, nor that the published material is complete or accurate.
These Conditions are valid with effect from 1 January 2015. We reserve the right to make any modifications. These changes will be published on the Site and thus made available for viewing at any time.
To use the Sales Services, it is the user's responsibility to ensure the confidentiality of their account and password, as well as to limit access to their computer. The user also accepts to responsibility for any activity carried out using their account and password. The Site does not sell products to minors. The Company reserves the right to deny service, close accounts, remove or modify contents or cancel orders at its sole discretion.
Dievole srl - Località Dievole 6 - 53019 Castelnuovo B.ga - Siena - Italia
T. +39 0577 322613 - F. +39 0577322574 - registered email address: [email protected] - www.dievole.it
Company subject to management and coordination of "IAG Toscana S.r.l."
Companies Register of Siena no. 01000140523 - tax and VAT code 01000140523
Share Capital € 600.000,00;
The data controller will hereinafter be referred to as:Company.
The user will hereinafter be referred to as:customer.
Art. 2 Scope of the service
Through the e-commerce service, the company makes available to the Customer the online shop from which it is possible to purchase the Company's products. The Customer will be able to view the electronic catalogue and the Company's offers and make purchases keeping in mind and accepting the terms of sale.
Art. 3 Acceptance of general conditions of sale
All sales and purchase contracts will be concluded directly through access to the site www.dwineclub.it where the customer can conclude the contract for the purchase of the desired product by carefully following the instructions and procedures provided.
These general conditions of sale are an integral and essential part of the sales contract; for this reason they must be read by the Customer before the completion of the purchase procedure. The order confirmation confirms full knowledge of them and their full acceptance.
The Customer, upon completion and confirmation of their purchase order, unconditionally accepts and undertakes to observe, in their relations with www.dwineclub.it, the general conditions of sale, including the payment terms illustrated below, declaring to have read and accepted all the information provided and explained in this CGS document.
In addition, the Company requires the Customer to register with WineClub in order to proceed with the purchase of Dievole products.
Art. 4 Prices
All sales prices of the products sold are displayed and indicated on the site www.dwineclub.it; these constitute an offer to the public pursuant to art. 1336 of the Italian Civil Code.
The prices indicated in the price list are in euros and may be modified by the Company without prior notice.
The prices quoted in the price list are in Euro and may be changed by the Company without notice.
For US customers, the reference currency is the dollar.
The Company is not responsible for taxes imposed by other Countries.
Art. 5 Payment Methods.
Payments are managed via PayPal™, including credit cards (Master Card™, Visa™ and Amex™) or bank transfer.
In cases of payment by bank transfer, the shipment will take place only upon receipt of the bank transfer.
Furthermore, the service does not provide for cash on delivery.
The products listed on the Site can be purchased by sending an order, as indicated in the instructions available online.
The minimum quantity to place an order is 6 bottles. The Customer can choose only one label or indicate their own selection of different labels in the catalogue.
All products are carefully packed in wine cellars in sustainable material and in a cardboard box suitable for shipping. Each box contains 6 bottles.
Art. 7 Shipments: methods and delivery times.
Every purchase made on the Site is made by virtue of a shipping contract.
Therefore the risk of loss and the ownership of these orders is transferred to the customer at the time of delivery to the carrier, ie UPS™ and/or Mailboxes™.
The shipping can be tracked at any time thanks to the shipping code that will be provided at the time of purchase.
Shipping costs may vary due to destination and weight. Possible local regulations may limit or prohibit the delivery of our products in some countries. The recipient is the registered importer and must comply with all laws and regulations of the destination Country. Direct orders abroad may be subject to import taxes, customs duties and taxes levied by the destination Country. The recipient of the international shipment may be subject to import taxes, customs duties and taxes levied upon arrival of the order at the recipient's Country. Any additional charges for customs clearance are the responsibility of the recipient.
The Company has no control over these charges and is not able to predict their amount.
Because customs policies differ significantly from Country to Country, we invite you to request more information from your local customs office. Where customs clearance procedures are required, the indicated delivery time may be delayed.
The goods purchased will be delivered within the terms set forth in art. 54 of Italian Legislative Decree 205/06.
The Company foregoes all responsibility for delay in shipping or non-delivery due to force majeure. In such cases, the Company reserves the right to terminate the contract, in whole or in part, temporarily, until such obstacles are overcome.
Any claims made after eight days from the date of receipt of the shipment will not be accepted. Any disputes will be referred to the competent judicial authorities in the territory in which the Company's headquarters are located.
Art. 8 Obligations of the Customer
The Customer undertakes and is obliged, once the online purchase procedure has been completed, to provide for the printing and retention of these general conditions, which, however, they will have already viewed and accepted as an obligatory step in the purchase, as well as the specifications of the product which is the subject of the purchase, and this in order to fully satisfy the conditions of arts. 52 and 53 of Italian Legislative Decree 205/06.
It is strictly forbidden for the Customer to enter false and/or invented data in the registration procedure necessary to activate the process for the execution of this contract and the related additional communications; the personal data and the e-mail address must be exclusively their real personal data and not those of third or invented parties.
It is expressly forbidden to enter data of third parties. The Company reserves the right to prosecute any violation or abuse, to protect the interests of all consumers.
The Customer relieves the Company from any responsibility deriving from the issue of incorrect tax documents due to errors in the data provided by the customer, being him-/herself solely responsible for the correct insertion.
Art.9 Right to withdrawal
Pursuant to art. 52-55.57-59 of Italian Legislative Decree 205/06, the Customer may exercise the right of withdrawal and return the product received, in compliance with the terms and conditions set forth in the Italian Consumer Code.
The company, in case of withdrawal expressed by the Customer, undertakes to apply the provisions of the law: art.56 of Italian Legislative Decree 205/06:
through a registered letter with return receipt to the following address: Dievole Srl, Castelnuovo Berardenga (SI) - Fraction Vagliagli - Località Dievole;
- n email to the following address [email protected] for orders placed on www.dwineclub.it
Art. 10 Communications by email
The customer, during registration, agrees to receive electronic communications from us, thus acknowledging that all communications sent by us electronically satisfy the requirement of the written form required by law.
The Customer can cancel their registration at any time in order to stop receiving these communications by sending an email to the address [email protected] having as the subject CANCELLATION and indicating exactly their name and email address. In this way we can make sure that the contact is correctly deleted from the mailing list for these purposes, moreover the Company undertakes to send an email to confirm the cancellation.
To the extent permitted by law, we reject any responsibility for any loss or damage (whether direct, indirect, economic or consequential) derived from access to and use of the Site or any content offered and/or downloaded, from the inability to use the Site or any other error in the provisions of the Site, any viruses or codes for electronic attacks that may be downloaded, as well as any other defects that may be transmitted through the Site, even where they may derive from our negligence and even if we have been expressly informed of the possible occurrence of such loss or damage.
Art. 12 Copyright and Trademarks
All content offered or made available on the Site, such as for example texts, graphics, logos, icons, images, audio files, digital material and data collections are the property of the Company or its content providers and are therefore subject to national and international laws relating to intellectual property rights.
Trademarks, graphics, logos, page titles, icons, scripts and service names included on or made available through the Site are to be considered trademarks or commercial images of the Company in Italy and other Countries. Any other trademark contained on the Site that is not owned by the Company is the property of its respective owner, which is not necessarily affiliated with, connected to or sponsored by the Company.
Art.13 Jurisdiction and applicable laws
Art. 14 Links and other websites
Art.15 Information - personal data
The information collected is used to improve the content of the Site, to send newsletters by email and for marketing purposes. Such information will not be disclosed to third parties without explicit consent, by ticking the box on our website: only in this case or unless expressly required by law will we communicate your personal data to third parties, allowing them to send you information on similar products to those previously requested. For the registration in the list of Contacts, your name, email address and business or company name may be requested. The user retains the right to cancel this information, as described in art. 10. Following registration, periodic emails will be sent containing information about products and services, as well as upcoming events.
Art. 16 Profiling: Use of data for the purpose of a better and personalised service
The customer gives their consent so that the Company can use the preferences expressed by the customer during online browsing and send communications to them in relation to predilections, attitudes, interests perceived during navigation, in order to provide a personalised and better service. Personal data collected will be used and stored in accordance with the provisions of the Guarantor of Privacy regarding communications relating to the retention of data for profiling and marketing purposes.